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Roofing specialist Survey Roofing Maintenance is implementing Causeway’s Vixen Building Services and Property Maintenance software suite, integrated with Mobile Workforce and Telematics vehicle tracking. The Causeway solution is replacing a previous system that had not delivered the expected functionality.
Survey Roofing Maintenance provides a one-stop, integrated roofing service that includes reactive repairs, minor works and a range of planned preventative maintenance services. The company therefore has a large mobile workforce and required a software package that would support more efficient scheduling and job management, as well as providing improved visibility of key performance data.
The Causeway solution was selected following a visit to another Causeway Vixen user, which clearly demonstrated the functionality of the system. This includes comprehensive planned and reactive maintenance management, including continuous dynamic resource scheduling in response to factors such as travel delays, jobs overrunning etc.
With Vixen Service & Maintenance, the company will be able to streamline scheduling of jobs and communicate more efficiently with field-based operatives using Causeway Mobile Workforce, linked to Telematics vehicle tracking.
Survey Roofing Maintenance will also be using the Vixen Financials modular accounting solution which has been developed to meet the specific needs of contracting companies.
As a result of the delays relating to the unsuccessful implementation of the previous system, Causeway has committed to a very tight implementation schedule that will see the system go live within five weeks of the order being placed.
Key benefits
- Full integration of modules to reduce duplication of data entry.
- Optimisation of mobile resources.
- Improved management of each job from call-out to completion.
- Improved service for customers.
- Facilitates compliance with SLAs.
- Enhanced visibility of performance and financial data.
- Reduced fuel costs through improved fleet management.
- Improved financial management.
